Platform Integrity Lead

Job Summary

As a full-time salaried Platform Integrity Lead, the candidate will manage the cross-functional incident management process for Spotify's Ads business, ensuring effective resolution of ad serving issues while collaborating with various teams to protect revenue and enhance client relationships.

Key responsibilities

• Own and evolve the incident management process for the Ads business, ensuring fast and coordinated resolutions
• Act as the central coordination point across multiple departments, including R&D, Sales, and Marketing
• Identify trends and recurring issues to drive long-term solutions in partnership with technical teams

Required qualifications

• 7+ years of experience in ad operations, product operations, or related roles within digital advertising
• 3+ years of experience with programmatic advertising or technical ad systems
• Strong understanding of ad serving, measurement, billing, and order management systems
• Experience in building and improving operational processes in fast-paced environments
• Familiarity with incident management tools such as Jira or CRM systems