Platform Integrity Lead

Job Summary

As a full-time Platform Integrity Lead, the successful candidate will manage the cross-functional incident management process for Spotify's Ads business, ensuring effective resolution of ad serving issues while collaborating with various teams to maintain strong client relationships and protect revenue.

Key responsibilities

• Own and evolve the incident management process for the Ads business, ensuring coordinated resolutions
• Act as the central coordination point across multiple departments, including Sales, Finance, and Marketing
• Identify trends in ad serving issues and partner with technical teams to drive long-term solutions

Required qualifications

• 7+ years of experience in ad operations, product operations, or related roles in digital advertising
• 3+ years of experience with programmatic advertising or technical ad systems
• Understanding of ad serving, measurement, and billing systems and their impact on revenue
• Experience in building operational processes in fast-paced, cross-functional environments
• Familiarity with incident management tools such as Jira or CRM systems