Platform Integrity Lead

Job Summary

As a full-time salaried Platform Integrity Lead, the successful candidate will manage the incident management process for Spotify's Ads business, ensuring effective resolution while collaborating with cross-functional teams to enhance client relationships and protect revenue.

Key responsibilities

• Own and evolve the cross-functional incident management process for the Ads business
• Act as the central point of coordination across various teams, including Ads R&D, Sales, and Marketing
• Identify trends in ad serving issues and partner with technical teams to drive long-term solutions

Required qualifications

• 7+ years of experience in ad operations, product operations, or related roles within digital advertising
• 3+ years of experience with programmatic advertising or technical ad systems
• Understanding of ad serving, measurement, and billing systems
• Experience with incident management processes and tools such as Jira or CRM systems
• Proven ability to communicate effectively and align stakeholders across different teams