Platform Integrity Lead

Job Summary

As a full-time salaried Platform Integrity Lead, the successful candidate will own and evolve the incident management process for Spotify's Ads business, ensuring effective resolution while coordinating between various teams and monitoring ad serving issues remotely.

Key responsibilities

• Own and evolve the cross-functional incident management process for the Ads business
• Coordinate with Ads R&D, Sales, and other teams to address ad serving issues and drive long-term solutions
• Lead internal communication strategies during incidents and deliver reporting on revenue impact and trends

Required qualifications

• 7+ years of experience in ad operations, product operations, or related roles in a digital advertising environment
• 3+ years of experience with programmatic advertising or technical ad systems
• Understanding of ad serving, measurement, billing, and order management systems
• Experience with incident management processes and tools such as Jira or CRM systems
• Ability to navigate ambiguity and make informed decisions balancing technical constraints with business priorities