Platform Integrity Lead

Job Summary

As a full-time Platform Integrity Lead, the successful candidate will manage the incident management process for Spotify's Ads business, ensuring effective resolution of ad serving issues while collaborating with cross-functional teams to protect revenue and enhance client relationships.

Key responsibilities:

• Own and evolve the incident management process for the Ads business, ensuring quick and effective resolutions
• Coordinate across various teams including Ads R&D, Sales, and Business Operations to monitor and address ad serving issues
• Lead internal communication strategies during incidents, providing timely updates to stakeholders

Required qualifications:

• 7+ years of experience in ad operations, product operations, or a related role within digital advertising
• 3+ years of experience with programmatic advertising or technical ad systems
• Strong understanding of ad serving, measurement, billing, and order management systems
• Experience in building and improving operational processes in fast-paced environments
• Familiarity with incident management tools such as Jira or CRM systems