Platform Integrity Lead

Job Summary

As the Platform Integrity Lead, this full-time role will manage the cross-functional incident management process for Spotify's Ads business, ensuring effective resolution of ad serving issues while collaborating with various teams to protect revenue and enhance client relationships.

Key responsibilities

• Own and evolve the incident management process for the Ads business, ensuring fast and coordinated resolutions
• Act as the central coordination point across multiple teams, including Ads R&D, Sales, and Marketing
• Build and improve structured bug intake and ticketing workflows to enhance clarity and accountability

Required qualifications

• 7+ years of experience in ad operations, product operations, or related roles in a digital advertising environment
• 3+ years of experience with programmatic advertising or technical ad systems
• Understanding of ad serving, measurement, billing, and order management systems
• Experience in building operational processes in fast-moving, cross-functional environments
• Familiarity with incident management tools such as Jira or CRM systems