Platform Integrity Lead

Job Summary

The full-time salaried Platform Integrity Lead will manage the incident management process for Spotify's Ads business, ensuring effective resolution and coordination across various teams while working remotely within the Eastern Standard time zone.

Key responsibilities

• Own and evolve the cross-functional incident management process for the Ads business
• Act as the central point of coordination across multiple teams, including Ads R&D and Sales
• Identify trends and recurring issues, partnering with Ads R&D to drive long-term solutions

Required qualifications

• 7+ years of experience in ad operations, product operations, or sales systems in a digital advertising environment
• 3+ years of experience with programmatic advertising or technical ad systems
• Understanding of ad serving, measurement, billing, and order management systems
• Experience building and improving operational processes in fast-moving environments
• Familiarity with incident management processes and tools such as Jira or CRM systems