Platform Integrity Lead

Job Summary

As a full-time Platform Integrity Lead, the successful candidate will manage cross-functional incident processes for Spotify's Ads business, ensuring effective resolution and coordination among various teams while working remotely within the Eastern Standard time zone.

Key responsibilities

• Own and evolve the incident management process for the Ads business, ensuring fast and effective resolutions
• Act as the central coordination point across multiple teams, including Ads R&D, Sales, and Marketing, during incidents
• Identify trends in ad serving issues and collaborate with technical teams to implement long-term solutions

Required qualifications

• 7+ years of experience in ad operations, product operations, or related roles in a digital advertising environment
• 3+ years of experience with programmatic advertising or technical ad systems
• Strong understanding of ad serving, measurement, billing, and order management systems
• Experience in building operational processes in fast-moving, cross-functional environments
• Proficiency with incident management tools such as Jira or CRM systems