Platform Integrity Lead

Job Summary

The full-time salaried Platform Integrity Lead will own and evolve the incident management process for Spotify's Ads business, ensuring effective resolution of ad serving issues while collaborating across various teams to protect revenue and enhance client experiences.

Key responsibilities

• Own and enhance the cross-functional incident management process for ad serving issues
• Coordinate with Ads R&D, Sales, and other departments to monitor and resolve ad serving issues
• Lead internal communication strategies during incidents to provide timely updates to stakeholders

Required qualifications

• 7+ years of experience in ad operations, product operations, or related roles in digital advertising
• 3+ years of experience with programmatic advertising or technical ad systems
• Understanding of ad serving, measurement, and billing systems and their impact on revenue
• Experience in building operational processes in fast-paced, cross-functional environments
• Familiarity with incident management tools such as Jira or CRM systems