Platform Integrity Lead

Job Summary

As a full-time Platform Integrity Lead, the successful candidate will manage cross-functional incident processes, coordinate between various teams, and enhance the ad serving experience to protect revenue and client relationships in a remote capacity.

Key responsibilities

• Own and evolve the incident management process for Spotify's Ads business, ensuring effective resolution of issues
• Act as the central coordination point across multiple teams to monitor and address incoming ad serving issues
• Lead internal communication strategies during incidents, providing timely updates to stakeholders

Required qualifications

• 7+ years of experience in ad operations, product operations, or related roles within digital advertising
• 3+ years of experience with programmatic advertising or technical ad systems
• Understanding of ad serving, measurement, billing, and order management systems
• Experience in building operational processes in fast-paced, cross-functional environments
• Familiarity with incident management tools such as Jira or CRM systems