Platform Integrity Lead

Job Summary

As a full-time Platform Integrity Lead, the successful candidate will manage the incident management process for Spotify's Ads business, ensuring effective resolution of ad serving issues while collaborating across various teams to protect revenue and enhance client relationships.

Key responsibilities

• Own and evolve the cross-functional incident management process for the Ads business, ensuring fast and coordinated resolutions
• Act as the central coordination point across multiple teams, including Ads R&D, Sales, and Business Operations
• Identify trends in ad serving issues and partner with technical teams to implement long-term solutions

Required qualifications

• 7+ years of experience in ad operations, product operations, or related roles within a digital advertising environment
• 3+ years of experience with programmatic advertising or technical ad systems
• Strong understanding of ad serving, measurement, billing, and order management systems
• Experience in building and improving operational processes in fast-paced environments
• Familiarity with incident management processes and tools such as Jira or CRM systems