Platform Integrity Lead

Job Summary

As a full-time Platform Integrity Lead, the successful candidate will manage the incident management process for Spotify's Ads business, ensuring effective resolution of ad serving issues while collaborating with cross-functional teams to protect revenue and enhance client relationships.

Key responsibilities

• Own and evolve the cross-functional incident management process for the Ads business, ensuring fast and effective resolution
• Act as the central point of coordination across various teams, including Ads R&D, Sales, and Business Operations
• Identify trends in ad serving issues and partner with technical teams to drive long-term solutions

Required qualifications

• 7+ years of experience in ad operations, product operations, or related roles within a digital advertising environment
• 3+ years of experience working with programmatic advertising or technical ad systems
• Understanding of ad serving, measurement, billing, and order management systems
• Experience with incident management processes and tools such as Jira or CRM systems
• Ability to navigate ambiguity and make informed decisions balancing technical constraints with business priorities