Platform Integrity Lead

Job Summary

As a full-time Platform Integrity Lead, the candidate will manage the cross-functional incident management process for Spotify's Ads business, ensuring effective resolution of ad serving issues while collaborating with various teams to strengthen client relationships and protect revenue.

Key responsibilities

• Own and evolve the incident management process for ad serving issues, ensuring fast and coordinated resolutions
• Act as the central coordination point across multiple departments, including Ads R&D, Sales, and Marketing
• Identify trends in ad serving issues and partner with technical teams to drive long-term solutions

Required qualifications

• 7+ years of experience in ad operations, product operations, or related roles within digital advertising
• 3+ years of experience with programmatic advertising or technical ad systems
• Strong understanding of ad serving, measurement, billing, and order management systems
• Experience in building and improving operational processes in cross-functional environments
• Familiarity with incident management tools such as Jira and CRM systems