Platform Integrity Lead

Job Summary

As a full-time Platform Integrity Lead, the successful candidate will manage cross-functional incident processes for Spotify's Ads business, ensuring effective resolution and coordination among various teams while working within the Eastern Standard time zone.

Key responsibilities

• Own and evolve the incident management process for Spotify's Ads business to ensure fast and effective resolution
• Act as the central coordination point across Ads R&D, Sales, and other operational teams to monitor and address ad serving issues
• Lead internal communication strategies during incidents, providing stakeholders with clear and timely updates

Required qualifications

• 7+ years of experience in ad operations, product operations, or related roles within a digital advertising environment
• 3+ years of experience with programmatic advertising or technical ad systems
• Strong understanding of ad serving, measurement, billing, and order management systems
• Experience in building and improving operational processes in fast-paced, cross-functional settings
• Familiarity with incident management tools such as Jira or CRM systems