Platform Integrity Lead

Job Summary

As a full-time Platform Integrity Lead, the successful candidate will manage the incident management process for Spotify's Ads business, ensuring effective resolution of ad serving issues while collaborating with cross-functional teams in a remote role within the Eastern Standard time zone.

Key responsibilities

• Own and evolve the cross-functional incident management process to ensure quick and effective resolution of ad issues
• Act as the central coordination point across various teams, including Ads R&D, Sales, and Marketing, to monitor and address ad serving issues
• Lead internal communication strategies during incidents, providing stakeholders with clear and timely updates

Required qualifications

• 7+ years of experience in ad operations, product operations, or sales systems within a digital advertising environment
• 3+ years of experience with programmatic advertising or technical ad systems
• Strong understanding of ad serving, measurement, billing, and order management systems
• Experience in building and improving operational processes in fast-paced, cross-functional environments
• Familiarity with incident management tools such as Jira and CRM systems