Platform Integrity Lead

Job Summary

As the Platform Integrity Lead, this full-time position will manage the cross-functional incident management process for Spotify's Ads business, ensuring effective resolution of ad serving issues while collaborating with various teams to protect revenue and enhance client relationships.

Key responsibilities

• Own and evolve the incident management process, ensuring fast and coordinated resolution of issues
• Coordinate across Ads R&D, Sales, and other departments to monitor and address ad serving issues with significant business impact
• Lead internal communication strategies during incidents, providing stakeholders with timely and accurate updates

Required qualifications

• 7+ years of experience in ad operations, product operations, or related roles within digital advertising
• 3+ years of experience with programmatic advertising or technical ad systems
• Strong understanding of ad serving, measurement, and billing systems
• Experience in building and improving operational processes in fast-paced environments
• Familiarity with incident management tools such as Jira or CRM systems