Platform Integrity Lead

Job Summary

The full-time salaried Platform Integrity Lead will oversee the incident management process for Spotify's Ads business, ensuring effective resolution of ad serving issues while collaborating with cross-functional teams to protect revenue and enhance client relationships, all within the Eastern Standard time zone.

Key responsibilities

• Own and evolve the cross-functional incident management process for ad serving issues
• Act as the central coordination point across various teams, including Ads R&D and Sales
• Identify trends in incidents and collaborate with technical teams to implement long-term solutions

Required qualifications

• 7+ years of experience in ad operations, product operations, or related roles in digital advertising
• 3+ years of experience with programmatic advertising or technical ad systems
• Understanding of ad serving, measurement, and billing systems
• Experience in building operational processes in fast-paced environments
• Familiarity with incident management tools such as Jira or CRM systems