Platform Integrity Lead

Job Summary

As a full-time salaried Platform Integrity Lead, the successful candidate will manage the cross-functional incident management process for Spotify's Ads business, ensuring effective resolution of ad serving issues while collaborating with various teams to maintain client relationships and protect revenue.

Key responsibilities

• Own and evolve the incident management process for Spotify's Ads business, ensuring coordinated and effective resolutions
• Act as the central coordination point across multiple teams, including Ads R&D, Sales, and Finance, to monitor and address ad serving issues
• Lead internal communication strategies during incidents, providing timely updates to stakeholders and delivering reports on revenue impact

Required qualifications

• 7+ years of experience in ad operations, product operations, or sales systems within a digital advertising environment
• 3+ years of experience with programmatic advertising or technical ad systems
• Understanding of ad serving, measurement, billing, and order management systems
• Experience with incident management processes and tools such as Jira or CRM systems
• Ability to navigate ambiguity and balance technical constraints with business priorities