Platform Operations Specialist

Job Summary

A company is looking for a Platform Operations Specialist to manage social media troubleshooting and operations.

Key Responsibilities

• Handle incoming requests to troubleshoot issues on social media platforms like Facebook and Instagram
• Collaborate with cross-functional teams to ensure smooth operations and resolve issues
• Monitor trends and support new content launches while proposing workflow improvements

Required Qualifications

• Hands-on experience with social media platforms focusing on operations and troubleshooting
• Background in digital content operations or similar platform support roles
• Basic data analysis skills using Excel or Google Sheets
• Experience with task/project management tools is a plus
• Familiarity with monetization policies and content guidelines for major social platforms is preferred