Platform Success Manager

Job Summary

A company is looking for a Platform Success-Partner to serve as a strategic advisor and trusted partner to enterprise customers.

Key Responsibilities

• Build and maintain relationships with stakeholders to align platform usage with customer goals and drive value realization
• Lead efforts to maximize customer adoption and satisfaction through enablement, training, and change management
• Collaborate with technical teams to ensure secure platform deployments and proactively identify risks or optimization opportunities

Required Qualifications

• 5+ years of experience in customer success, platform consulting, or strategic account management, preferably with enterprise SaaS/PaaS platforms
• Ability to engage both business and technical stakeholders, translating complex concepts into clear value propositions
• Strong business acumen with experience in regulated or data-driven industries
• Familiarity with cloud-native platforms (AWS, Azure, GCP) and platform health metrics
• Bachelor's degree in Business, Information Systems, Computer Science, or a related field