Platform Success Manager

Job Summary

A company is looking for a Platform Success-Partner to serve as a strategic advisor and trusted partner to enterprise customers.

Key Responsibilities

• Build and maintain relationships with business stakeholders to drive value realization and align platform usage with customer goals
• Lead customer engagement efforts to maximize platform adoption and satisfaction, promoting AI ML innovations and best practices
• Collaborate with technical teams to ensure secure platform deployments and monitor performance metrics for risk management

Required Qualifications

• Experience in customer success, platform consulting, or strategic account management with enterprise SaaS/PaaS platforms
• Ability to engage business and technical stakeholders, translating complex concepts into clear value propositions
• Strong business acumen with experience in regulated or data-driven industries
• Familiarity with cloud-native platforms (AWS, Azure, GCP) and platform health metrics
• Bachelor's degree in Business, Information Systems, Computer Science, or a related field