Platform Support Engineer

Job Summary

As a full-time Platform Support Engineer, the successful candidate will provide technical support for various platforms, monitor system performance, and manage incidents while collaborating with technical teams in a dynamic, remote work environment.

Key responsibilities:

• Provide first and second-level technical support for platform-related issues and collaborate with end-users to troubleshoot problems
• Monitor platform performance and availability, responding to alerts and taking proactive measures to prevent disruptions
• Conduct root cause analysis for incidents, document findings, and work with development teams to resolve underlying issues

Required qualifications:

• Bachelor's degree in Computer Science, Information Security, or a related field
• 1-3 years of experience in IT development or application support roles
• Proven experience in a technical support role focused on application, platform, and system support
• Familiarity with .NET/Java applications, object-oriented programming principles, and SQL query construction
• Knowledge of cloud platforms and services, preferably Azure