Platform Support Engineer
Job Summary
Serving as a key escalation resource, the full-time remote Platform Support Engineer will manage complex platform-level cases, conduct root cause analysis, and oversee technical bug backlogs while collaborating with cross-functional teams to enhance service delivery.
Key responsibilities
- Conduct deep-dive root cause analysis on critical issues and manage the technical bug backlog in Salesforce
- Write and execute approved database scripts while serving as the primary liaison between the Technical Experience team and Sustaining Engineering
- Provide technical mentorship to Technical Support Engineers and lead the development of advanced knowledge content and diagnostic tooling
Required qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field
- Minimum of 7+ years of experience in technical product support or software development
- 3+ years of experience in SaaS support at a senior level and Microsoft SQL Server
- Demonstrated experience with monitoring, alerting, and log aggregation solutions
- ITIL Foundation certification preferred
Complete Job Description
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