Platform Support Manager

Job Summary

A company is looking for a Manager of Platform Support.

Key Responsibilities

• Lead and mentor the Platform Support team, ensuring service standards and performance metrics are met
• Oversee client support for the trading platform, ensuring compliance with operational and risk frameworks
• Collaborate with IT and other departments to resolve platform issues and enhance client support

Required Qualifications

• Bachelor's degree in business, finance, or IT-related field preferred
• 5+ years of experience in electronic trading platform support, with at least 2 in a leadership role
• In-depth understanding of order routing and platform performance metrics
• Fluency in Spanish or Portuguese required; proficiency in both strongly preferred
• Familiarity with CFTC/NFA requirements and escalation protocols for regulated brokerage operations