Platform Support Specialist

Job Summary

A company is looking for a Platform Support Specialist to provide technical assistance and client support for its proprietary trading platform.

Key Responsibilities

• Provide technical assistance for platform onboarding, setup, and troubleshooting
• Serve as an internal escalation point for complex technical issues and collaborate with relevant teams to resolve them
• Monitor platform performance and maintain detailed records of customer interactions in CRM and ticketing systems

Required Qualifications

• Fluency in Spanish or Portuguese is preferred
• 3+ years of experience supporting proprietary or electronic trading platforms
• Understanding of order types, market connectivity, and back-end integrations with clearing partners
• Proficiency with CRM and ticketing systems; experience with Google Workspace
• Ability to thrive in a fast-paced, regulated environment and collaborate effectively across teams