Platform Support Specialist

Location: Remote

Compensation: To Be Discussed

Reviewed: Fri, Mar 20, 2026

This job expires in: 8 days

Job Category: Customer Service

Employer Type: Employer

Career Level: Experienced

Education Level: Some College

Job Summary

A company is looking for a Platform Support Specialist - SaaS Platforms.

Key Responsibilities

Lead onboarding sessions for new customers and provide ongoing training and support
Troubleshoot platform issues and respond to support requests in a timely manner
Contribute to platform improvement initiatives and assist in documenting customer needs

Required Qualifications

Associate degree in Information Technology, Business, or related field, or equivalent experience
2+ years of experience supporting SaaS or cloud-based platforms
Experience working with device telemetry, SNMP data, or network-connected devices
Understanding of REST APIs and basic troubleshooting of API connectivity
Experience writing user stories or product requirements

COMPLETE JOB DESCRIPTION

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