Platform Support Specialist
Job Summary
To support a dynamic team, the full-time Platform Support Specialist will manage client inquiries, troubleshoot technical issues, and ensure optimal use of the platform in a remote setting.
Key responsibilities
- Manage and respond to client inquiries regarding platform functionality and usage
- Troubleshoot and resolve technical issues to enhance user experience
- Provide training and support to clients on best practices for utilizing the platform effectively
Required qualifications
- Experience in customer support or technical support roles
- Familiarity with digital advertising or Connected TV technology
- Strong analytical skills to diagnose and resolve issues efficiently
- Ability to work independently in a remote environment
- Proficiency in using support ticketing systems and CRM tools
Complete Job Description
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