Player Experience Safety Lead

Job Summary

To ensure a safe and engaging environment for users, the contract Player Experience and Safety Lead will manage community reports and support tickets, enforce platform rules, and collaborate with cross-functional teams while working remotely.

Key responsibilities

• Own and enforce the platform's Rules of Conduct and escalation policies while staying updated on safety trends affecting Gen Z
• Monitor support quality and provide feedback on agent performance, maintaining documentation and support resources
• Lead the Player Experience and Safety Team through regular check-ins and report community issues to the product team for actionable insights

Required qualifications

• Experience managing or supervising a team, including performance feedback
• Knowledge of Trust & Safety and content moderation practices
• Understanding of online safety issues affecting younger users
• Demonstrated commitment to diversity and inclusion in moderation practices
• Strong written and verbal communication skills in English