Player Support Manager

Job Summary

A company is looking for a Player Support Manager to enhance player experience and resolve issues effectively.

Key Responsibilities

• Resolve technical problems and game issues reported by players
• Respond to player reviews in app stores
• Prepare and publish guides for players and the team

Required Qualifications

• Proficient in using ticket systems like Helpshift, Zendesk, or Salesforce
• Knowledge of mobile, desktop, and web application development principles
• Basic experience with Power BI, Tableau, or similar tools
• B2 level English proficiency or higher
• Basic SQL knowledge