PMP Certified Customer Onboarding Manager

Job Summary

Leading a scalable customer onboarding function, the full-time Senior Manager, Customer Onboarding will oversee complex customer implementations, manage cross-functional coordination, and ensure operational readiness in a remote environment.

Key responsibilities

• Personally lead strategic customer implementations and coordinate execution across multiple functions for successful launches
• Maintain an integrated view of onboarding activities, identifying capacity constraints and establishing governance for project health
• Directly manage onboarding team members, setting expectations and providing coaching to enhance team capabilities

Required qualifications

• Bachelor's degree in business, operations, supply chain, technology, project management, or a related field, or equivalent relevant experience
• Active PMP certification and experience with deals of $10M+
• 8+ years of progressive project, program, or implementation leadership experience
• 3+ years of formal people-management experience, including coaching and performance management
• Advanced proficiency with project management tools such as Smartsheet or equivalent