Point of Sale Technician

Job Summary

Joining a dynamic customer support team, the full-time Point of Sale Technician will provide technical assistance and solutions to clients using Pluss Software products, handling customer inquiries and training remotely.

Key responsibilities:

• Serve as the front-line technical support resource for customers using Pluss Software products and services
• Diagnose customer issues, assess root causes, and deliver clear, effective solutions
• Provide customer training on software applications through remote sessions

Required qualifications:

• Strong phone etiquette and professional customer communication skills
• Working knowledge of computer applications, hardware, and related equipment
• Ability to clearly explain technical concepts and solutions to customers
• Strong technical aptitude and comfort working with computers and software applications
• Experience in an auto or diesel repair shop, parts store, or warehouse environment is preferred