Policy Administration Representative

Job Summary

A company is looking for a Policy Administration Representative to support policy setup, billing, and premium collection processes in a remote environment.

Key Responsibilities

• Establish and maintain policy and billing records for group insurance policies
• Accurately apply and reconcile premium payments within internal systems
• Support daily call center activity and respond to inquiries from policyholders and internal teams

Required Qualifications

• High school diploma or equivalent required
• 8-10 years of professional experience in customer service and policy administration
• Prior experience in a call center environment is preferred
• Proficiency with data entry and navigating multiple software systems
• Working knowledge of insurance billing systems and group policy provisions is desirable