Policy Administration Representative

Job Summary

Supporting new business and customer service functions, the full-time Policy Administration Representative will manage contract administration for Workforce Benefits and Self Insured Medical Stop Loss business while providing service to various internal teams and participating in training and process improvements.

Key responsibilities

• Set up systems and create, issue, or amend contracts and related documents
• Coordinate renewals, broker changes, and other in-force contract updates
• Support policyholders, brokers, and internal partners while building expertise in relevant products and processes

Required qualifications

• Intermediate knowledge of contract administration and customer service functions
• Experience in Workforce Benefits and Medical Stop Loss products preferred
• Ability to assist in the development and training of team members
• Participation in acceptance testing and process improvement projects
• Strong data entry skills with an emphasis on accuracy and efficiency