Policy Escalation Administrator

Job Summary

A company is looking for a Policy Escalation Admin to oversee complex policy research, corrections, and escalations in a remote part-time role.

Key Responsibilities:

• Triage and manage policy escalation requests, ensuring timely follow-up and communication
• Investigate and reconstruct missing or lost title insurance policies and endorsements
• Lead the correction, issuance, and invoicing of policy endorsements and amendments

Qualifications:

• 3+ years of experience in title insurance policy production, lender services, or underwriting support
• Proficiency with major title production platforms and Microsoft 365
• Familiarity with ALTA, RESPA, CFPB guidelines, and state-specific policy forms
• High school diploma required; associate's or bachelor's degree preferred
• Must meet state licensing requirements and pass a background check