Policy Service Analyst

Job Summary

A company is looking for a Policy Service Analyst responsible for managing the onboarding process for new employer customers, focusing on billing account management and premium processing.

Key Responsibilities

• Lead administration calls with new and existing accounts to provide continuous customer support
• Collaborate with the account management team to communicate, escalate, and resolve issues
• Maintain monthly reporting to track challenges or potential account lapses

Required Qualifications

• 2+ years of experience in benefits administration or related field
• High school diploma or equivalent required; Bachelor's degree preferred
• Experience with billing processes and premium processing
• Ability to manage multiple projects simultaneously while maintaining accuracy
• Strong analytical skills