Policy Services Supervisor

Job Summary

A company is looking for a Policy Service Supervisor (Remote).

Key Responsibilities

• Manage day-to-day operations to meet department KPIs and provide feedback to clerks
• Develop and mentor a high-performing team of Policy Service Representatives
• Monitor quality assurance and resolve escalations while ensuring adherence to company policies

Required Qualifications

• High school diploma or equivalent; Bachelor's degree preferred
• 4-5 years of relevant management experience
• 3+ years of experience in Policy Services or equivalent
• Proficient in Microsoft Office Suite and knowledge of policy administration systems
• Must demonstrate dependable attendance and professionalism