Policyholder Services Representative

Job Summary

Providing exceptional customer support, the full-time Policyholder Services Representative will respond to inbound inquiries and service requests from policyholders in a fully remote environment.

Key Responsibilities

• Deliver outstanding customer service by addressing policyholder inquiries via phone and written communication
• Utilize active listening skills to identify caller needs and respond according to established guidelines
• Process documents accurately and maintain customer information while ensuring compliance with privacy laws

Required Qualifications

• High School education/GED with at least one year of customer service experience
• Proficiency in Microsoft Office products
• Preferred background in insurance or medical fields, with knowledge of medical terminology and health insurance
• Exceptional interpersonal skills and a high degree of empathy and professionalism
• Strong written and verbal communication skills, capable of simplifying complex information