Policyholder Services Representative

Job Summary

A company is looking for a Policyholder Services Representative (Remote).

Key Responsibilities

• Provide exceptional customer service in a phone support role
• Assist policyholders with individualized inquiries and document processing
• Ensure compliance with established guidelines and maintain confidentiality

Required Qualifications

• High School education/GED required with at least one year of customer service experience
• Proficient in Microsoft Office products
• Insurance or medical background preferred
• Ability to understand and relay complex insurance information
• Detail-oriented with the ability to work independently and in a team