Policyholder Services Representative

Job Summary

Providing exceptional customer support, the full-time remote Policyholder Services Representative will respond to inbound inquiries, process policy changes, and ensure adherence to service guidelines while maintaining a high level of professionalism.

Key Responsibilities

• Provide exceptional customer service by assisting policyholders with inquiries and complaints through phone and written communication
• Efficiently process documentation, including updates to customer contact and policy information
• Meet or exceed established productivity and quality metrics while ensuring compliance with HIPAA privacy laws

Required Qualifications

• Proven experience in customer service or a related field
• Ability to type at least 35 words per minute
• Solid knowledge of Microsoft Office products and ability to learn new systems quickly
• Strong interpersonal skills with a focus on empathy and professionalism
• Detail-oriented with the ability to work independently and collaboratively in a team environment