Policyholder Services Support Associate III

Job Summary

A company is looking for a Processing & Policyholder Services Support Associate III who will be responsible for implementing new group clients and adding coverage to existing clients.

Key Responsibilities:

• Demonstrate thorough understanding of processes and procedures, including non-standard plans and booklet modifications
• Work closely with key stakeholders to ensure customer satisfaction and increase persistency
• Respond professionally to internal and external customer service inquiries regarding new business, amendments, commissions, and production credits

Qualifications:

• High school diploma required, post high school education desirable
• 2 years of experience in client set up, billing, insurance, or equivalent
• Proficiency in Microsoft Office products
• Ability to work overtime when experiencing high volumes
• Ability to build strong consumer and colleague connections