Policyowner Operations Supervisor

Job Summary

A company is looking for a Supervisor of Policyowner Operations, responsible for leading a team that services policyholders and supports insurance operations.

Key Responsibilities

• Lead, coach, and develop a team of frontline associates to foster a customer-focused culture
• Oversee daily operations to ensure service standards and compliance requirements are met
• Use data and feedback to drive performance improvements and support projects enhancing customer and associate experiences

Required Qualifications

• Experience managing or supervising a team, preferably in a customer service environment
• Passion for developing people and helping others grow
• Ability to balance day-to-day operations with long-term strategy
• Comfort with change and leading a team through evolving priorities
• Access to a high-speed internet connection and located in the United States or Puerto Rico