Policyowner Operations Supervisor

Job Summary

A company is looking for a Supervisor of Policyowner Operations.

Key Responsibilities

• Lead, coach, and develop a team of frontline associates to foster a customer-focused culture
• Oversee daily operations to ensure service standards and compliance requirements are met
• Utilize data and feedback to enhance performance, improve processes, and identify growth opportunities

Required Qualifications

• Experience managing or supervising a team, preferably in a customer service environment
• Passion for developing people and helping others grow
• Ability to balance daily operations with long-term strategic goals
• Comfort with change and leading teams through evolving priorities
• Must be able to work remotely with access to a high-speed internet connection in the United States or Puerto Rico