Portal Content Specialist

Job Summary

Owning client-facing marketing content and platform configuration data end-to-end, the full-time Portal Content Specialist will manage onboarding, content updates, and collaborate closely with the Implementation and Product teams in a remote setting.

Key responsibilities

• Manage the sourcing and entry of marketing content and collateral for new client onboarding and product launches
• Handle ongoing updates and maintenance of content in internal systems, ensuring accuracy before publishing
• Act as the primary liaison between platform content and Product, advising on changes and identifying content dependencies or gaps

Required qualifications

• Proven experience managing processes from start to finish, ensuring quality control without downstream reviews
• Demonstrated ability to proactively advise on the implications of changes across teams
• Experience in identifying and resolving process inefficiencies independently
• Ability to manage a high-volume workload with attention to detail and minimal errors
• Familiarity with leveraging AI and automation tools to enhance workflow efficiency