Portal Support Specialist

Job Summary

A company is looking for a Product Manager, specifically a Portal Support & Training Specialist.

Key Responsibilities

• Respond to customer and internal team inquiries related to portal functionality
• Troubleshoot and resolve portal issues efficiently while escalating when needed
• Develop and deliver training programs, including webinars and workshops

Required Qualifications

• Bachelor's degree in Business or a related field
• At least 3 years of experience in customer support or training, ideally in a technical environment
• Strong troubleshooting and analytical skills
• Proficiency with customer support software and tools
• Ability to create clear training and support documentation