Portal Support Specialist

Job Summary

A company is looking for a Product Management Portal Support & Training Specialist.

Key Responsibilities

• Respond to inquiries and troubleshoot portal issues for customers and internal teams
• Develop and deliver training programs and maintain user documentation
• Engage with stakeholders to gather feedback and provide insights to improve portal functionalities

Required Qualifications

• Bachelor's degree in Business or a related field
• At least 3 years of experience in customer support or training, preferably in a technical environment
• Proficiency with customer support software and tools
• Strong organizational and time-management skills
• Willingness to travel occasionally for training sessions and support global time zones