Portal Support Specialist

Job Summary

A company is looking for a Product Management Portal Support & Training Specialist.

Key Responsibilities

• Respond to inquiries related to portal functionality and troubleshoot issues
• Develop and deliver training programs and maintain user documentation
• Engage with stakeholders to gather feedback and provide insights to improve the portal

Required Qualifications

• Bachelor's degree in Business or a related field
• At least 3 years of experience in customer support or training in a technical environment
• Strong troubleshooting and analytical skills
• Proficiency with customer support software and tools
• Willingness to occasionally travel for training sessions and support global time zones