Portfolio Lead, Client Engagement

Job Summary

Leading a multi-account client portfolio, the full-time Portfolio Lead, Client Engagement will oversee approximately $8-10M in annual fee revenue, ensuring high-quality delivery and client experience while working remotely within the Medical Communications team.

Key responsibilities:

• Manage portfolio leadership and governance, establishing consistent operational practices across accounts
• Drive organic growth through key account planning and identifying expansion opportunities within medical communications
• Build and maintain trusted relationships with senior client stakeholders, ensuring best-in-class client experience

Required qualifications:

• Bachelor's degree in Communications, Marketing, Life Sciences, or a related field; advanced degree preferred
• 10+ years of experience in client services or medical communications, with a proven track record in managing complex portfolios
• Demonstrated financial and commercial leadership experience
• Experience in leading and developing senior-level Client Engagement teams
• Strong understanding of the life sciences and medical communications landscape