POS Customer Success Manager

Job Summary

Owning the post-launch relationship for restaurants utilizing Owner's Core digital ordering platform and point of sale system, the full-time remote POS Customer Success Manager will drive product adoption and retention by delivering ongoing value and measurable business outcomes.

Key responsibilities

• Manage a portfolio of POS customers, focusing on driving full product adoption across Owner's platforms
• Deliver value through coaching on growth strategies, loyalty program adoption, and sales volume enhancement
• Conduct Value Reviews linking product usage to customer business outcomes and mitigate churn risk through proactive engagement

Required qualifications

• 2+ years of experience in Customer Success or Account Management at a POS or restaurant technology company
• Working knowledge of POS hardware payment processing technology and in-store restaurant operations
• Proven track record of managing customer churn and driving product adoption in a SaaS environment
• Strong proficiency with tools such as Salesforce and Slack
• A background in B2B2C, ideally within the food/hospitality and technology space