POS Help Desk Support Specialist

Job Summary

A company is looking for a POS Help Desk Customer Support Representative.

Key Responsibilities

• Provide first-level technical support for POS systems via phone, email, or chat
• Troubleshoot and resolve issues related to POS software, hardware, and network connectivity
• Document all customer interactions, issues, and resolutions in the ticketing system

Qualifications

• High school diploma or equivalent; Associate's or Bachelor's degree in IT or related field preferred
• 1-3 years of experience in a help desk, technical support, or customer service role
• Familiarity with POS systems; retail experience is a plus
• Basic understanding of networking concepts (Wi-Fi, routers, IP configurations) is a plus
• Experience with ticketing systems (e.g. ServiceNow, Oracle) preferred