POS Help Desk Technician
Job Summary
Providing overnight technical support, the part-time hourly POS Help Desk Technician will troubleshoot and resolve Level 1 and Level 2 issues for POS systems, working remotely with occasional onsite requirements in North Carolina.
Key responsibilities
- Provide Level 1/Level 2 technical support for POS systems and troubleshoot hardware, software, and payment-processing issues
- Document, prioritize, and resolve incidents through the IT ticketing/service-management system while communicating status to stakeholders
- Support POS deployments, upgrades, and participate in major-incident troubleshooting impacting store operations
Required qualifications
- Experience with NCR Storeline, Emerald, or Toshiba ACE systems
- Familiarity with payment-processing flows and PCI/payment security
- Ability to work Sunday night through Thursday night, from 11:00 PM to 7:00/8:00 AM
- Knowledge of remote troubleshooting techniques and IT ticketing systems
- Willingness to provide after-hours or weekend support as needed
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 44,825 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
